Case study

How we turned fragmented therapy operations into structured care delivery

Building an operational MVP that unified therapy workflows, reduced administrative friction, and created a scalable foundation for clinic growth.

  • Healthcare
  • Therapy Services
  • Clinic management
  • MVP delivery
  • MVP strategy
  • UX design
  • Full-cycle development
  • Healthcare workflow automation
Client
Palabra PraxisgruppePalabra Praxisgruppe logo
Initiative
Multi-therapist clinic (Praxis service model)
Industry / Domain
Healthcare, Therapy Services
LLI role
MVP strategy, UX design, and full-cycle development
Scope
Appointment management, therapist accounts, scheduling, reminders, documentation, and prescription tracking

Overview

We designed and delivered a structured MVP that unified scheduling, patient information, therapist coordination, and prescription workflows into one system. The result was improved operational clarity, reduced administrative effort, and a scalable foundation for clinic growth.

The problem

The clinic relied on manual processes and disconnected tools to manage appointments, onboarding, and therapy documentation.

This led to:

  • Administrative overload for the Praxis service team
  • Limited visibility into therapist availability
  • Inefficient reminders and prescription tracking
  • Reduced time for therapists to focus on patient care

In a healthcare setting, operational friction directly impacts service quality and trust.

Our approach

We focused on solving core workflow bottlenecks before adding complexity.

Priorities included:

  • Clear role-based workflows for patients, therapists, and the service team

  • Automated reminders and onboarding communication

  • Shared calendar visibility and schedule optimisation

  • Scalable architecture to support future growth

The solution

We delivered an MVP covering the full therapy lifecycle:

  • Appointment inquiry and onboarding emails
  • SMS and email reminders
  • Therapist login and profile management
  • Shared calendar and working hours management
  • Editing, cancelling, and status tracking of appointments
  • Patient information and therapy history access
  • Session documentation shared between therapists
  • Appointment counters for prescription renewal tracking
  • Manual prescription entry and automatic validation via Theva
  • Lead qualification and optional CRM integration

The platform replaced fragmented tools with a unified operational system.

Results and impact

For patients

  • Clearer booking experience
  • Fewer missed appointments

For therapists

  • Better access to patient history
  • Reduced administrative burden

For the organisation

  • Improved efficiency
  • Optimised therapist utilisation
  • Scalable digital foundation

Why this case matters

This case reflects our ability to translate complex healthcare operations into structured, scalable digital systems.

Value delivered: A manual, fragmented process became a coordinated, role-driven clinic management platform ready for expansion.

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